Uncle Patrick’s (Useful or Useless) Tip of the Day - Spyware, & how to remove it

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The spyware epidemic

I’m bringing this blog to you today in the hopes that it helps you understand what’s happening with spyware and what you can do to remove it from your system if you’ve become infected.

I’ve been seeing tons of spyware problems with my customer’s and friend’s computers. I’m not exactly sure what they’re doing, but somewhere within their websurfing, a spyware situation arises, and they’ve allowed it into their system. I’m 98% certain that that’s the only way spyware can get into their system; whether it’s installing a program, clicking a malicious link or navigating through warning messages without reading and understanding the ramifications of their answer. The pictures to the left are just an example of what can happen if spyware becomes entrenched within your operating system; I took pictures with my camera instead of capturing screenshots using software because I didn’t want to copy anything from that computer, not even a screenshot. That computer was a sinking tuna boat and, to this day, it’s still the only computer I’ve not been able to fix without wiping Windows and starting over. I should point out that it may save some time to wipe a computer and then reinstall the operating system, but you’re almost guaranteed to lose something important.

Preventing spyware

Now, hopefully you’re just happening upon this blog and you’ve never had a problem with spyware - great! Let’s cover some preventative measures that will keep you from getting spyware in the first place. I’ll cover the preventative measures I follow because, so far, I haven’t ever had spyware on any of my computers. I’m keeping my fingers crossed though because Windows is my primary operating system (Apple/ Mac fanboys be quiet! :) ).

  • Firefox. Get it now. Stop using Internet Explorer unless you have Internet Explorer version 7; although I have disliked Internet Explorer since version 4. Internet Explorer version 7 offers improved security against spyware over previous versions; but Firefox, which has always had good spyware protection, offers a far greater feature set, e.g. the use of Firefox Extensions. I’ll save the topic of Firefox Extensions for a different blog.
  • Webroot Spy Sweeper. If you don’t fully understand how to use your computer, or you seem to get spyware because of the sites you visit, you will need to purchase software. Pay money. Do it, it’s worth the every single penny. I’ve used Spy Sweeper since it was a free product, and it’s still one of the only programs I’ve come across that fixes every spyware problem. More about how to use Spy Sweeper in a minute.
  • ESET’s NOD32 Antivirus - There are many antivirus programs available that do a decent job. I pay for my antivirus because I feel it’s worth it. There are also free solutions available if you visit Download.com. I originally picked NOD32 because it was highly rated within a handful of website reviews. I’ve been very happy with it’s performance and relatively small footprint within memory - roughly 20MB compared to 60MB from products such as Norton or McAfee.
  • Pay attention - using common sense and stopping to read every single warning you encounter (and also knowing what to do with the warning - Google it if you don’t know) will prevent the aforementioned software programs from even being utilized.

“Patrick, I have spyware, how are you going to fix it?”

I’m not, you’re going to fix it with the following instructions. I’ll skip the heavy details because the majority of what I’m about to cover has been covered on many sites previously, and can easily be found using Google. Of course, you can always post a comment if you have a question.

  • Print these instructions unless you have a 2nd computer next to your infected computer.
  • Google any error messages you see. There might be a simple fix, but probably not.
  • Unplug your infected computer from your Internet connection
  • Get to a 2nd computer; you need to download some programs and burn them to CD. Go to a friend’s house or your office, whatever.
  • Download Webroot Spy Sweeper. You’ll need to purchase the full version if you plan on cleansing your computer. The free version examines your computer but doesn’t fix it.
  • Download Super Anti Spyware - no need to purchase the full version because you may not end up even using it. But it’s nice to have just in case.
  • Download the antivirus program of your choosing
  • Burn all programs to CD and then return to your infected computer
  • Plug in your internet connection, boot your computer, install Spy Sweeper and get all updates for Spy Sweeper (it should prompt you). Don’t scan your computer for problems just yet.
  • Turn off System Restore on all of your drives
  • Shut down your computer and wait 2 minutes.
  • Turn on the computer and immediately begin pressing the [F8] key at the top of your keyboard. When prompted with a list of startup options for Windows, select Safe Mode with Networking - if you’re not on a domain or this is a home computer, Safe Mode (without Networking) might be ok, but I’ve had problems with basic Safe Mode.
  • After Windows boots into Safe mode, open Spy Sweeper and run a full scan. It’s probably ok to delete all issues it finds, but Google the issues because you might have to follow additional specialized or specific tasks.
  • Shut down, reboot into Safe Mode, and scan the system again using Spy Sweeper, then install your antivirus and run a full scan. If no problems are found, shut down and rescan your computer again with the antivirus.
  • If you still have problems after following these steps, try installing and then running the Super Anti Spyware.

“I’m running into problems”

If you’ve tried to fix the problem, but things are getting sticky, take an assessment of your skillset, time available, and time remaining until you must have your computer working, and then think about whether fixing this problem is something you can do or if you’d be better served hiring someone to fix it. Keep in mind, each scan of your system takes roughly 45 minutes and you will be running at least 4 scans. You may also have to edit the Registry, delete files or edit files. If the term “Registry” has you scratching your head, and you haven’t fixed your problem with the above steps, it’s time to call a tech.

If you have any questions let me know…


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